FAQ

How do I place an ad?

Post your ads on Tujara effortlessly by following the steps below:

1. Log In to your profile on Tujara Ug OR Register an account with Tujara if you do not have an account yet. 

2. Click on the button "Sell" 

3. Complete all the information. Choose a proper category, upload the REAL photos of your item NOT catalog or pictures on the Internet, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;

4. If everything looks fine, click on the "Create" button;

As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

What are the posting rules?

1. Add a precise title for each advert;
2. Make sure you add a brief and clear description without any false information;
3. Every advert should contain unique images taken by you without any contact information or watermarks;
4. Make sure you choose an appropriate category. Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while job seekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your ad;
5. The prices of your items must correspond to the actual prices of similar products;
6. Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;
7. All posted products and services must be located in Uganda;
8. All items and products must be legally permitted (you can check the list of prohibited items by reading our FAQs)
9. Publish all items for sale separately. There is a rule: “1 ad = 1 item”;
10. Create different adverts. If the ads are identical, we consider them duplicates and may reject them.

How to create an effective ad?

If you really want to create a great ad, it is highly recommended to follow the instructions below:

1. Use a clear title which includes the name of the item you sell. Try to make your title appealing and eye-catching.
2. Set an appropriate price for your item so that the advert is approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.
3. The description of your product must be informative enough and mustn’t contain any false information regarding your product or service.
4. Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive.
5. Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Try to respond all the incoming calls or to call back your customers once available.
6. Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers dispose of all the necessary information about you as a seller and the products you sell.
7. The better rating you have on our website, the more chances you get to attract a lot of buyers. Remember that it is important to build trust in your business. Your rating depends on the number of positive/negative feedback received from your previous customers.
8. Make your advert as risk-free as possible. Underline that no prepayments are required and be ready to list those delivery services which presuppose payment on the delivery of the product ordered.

I have posted my ad but i can not see it live, why?

At first, don't worry! If you've faced such a situation, we recommend:

1. Wait a bit while your ad is under review. It's quite possible that it'll appear in search results within a few hours.
2. Check your inbox. You'll receive a notification when your ad goes live. If there is something you should edit, we'll specify that as well.

Important! If you make some changes to your ad, it'll go for review again. It won't be shown in search results while we're checking it.

To see the statuses of all your ads or make edits to them, sign in to your Jiji account and click on "My Adverts".

How long will my ad stay on Tujara UG?

Your ads remain on the site for 1-3 months (since the date of the last renewal) before they are automatically deleted or until you decide to deactivate them.

Please note that you can always update your ad if you haven't sold your item.

How do put off my ad once it is sold?

Login to your profile and click on put offline

Prohibited Items on Tujara UG

Users shall comply with all applicable laws, the Terms and Conditions, and all posted Platform rules and policies.

Here is a non-exhaustive list of goods and services promotion of which is prohibited on Jiji in Uganda:

1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
2. Weapons
3. Restricted military/police items
4. Human organs
5. Illegal/pirated copies
6. Stolen property
7. Code grabbing and lock picking devices
8. Electronic equipment prohibited by the law
9. Sexually-oriented services
10. Loans, money transactions, Bitcoin
11. Multi-level marketing, pyramid, and matrix programs
12. Network marketing and “Home Base Business” jobs
13. Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.
14. Products (goods or services) prohibited to sell by the law, in particular:

• Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods if they have not been registered with the National Agency for Food & Drug Administration and Control (the “NAFDAC”) or other relevant authority of the Republic of Uganda;
• Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of the Republic of Uganda;
• Any goods, sale, distribution, or advertising of which is prohibited by applicable legislation of the Republic of Uganda;
• Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of the Republic of Nigeria; or
• Any goods that are represented on the label or described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable legislation of the Republic of Uganda.

If you have noticed any adverts promoting prohibited items, please report them.

How do i buy from the platform?

To enjoy shopping on Tujara UG, you need to follow our simple guide:

1. Search for the item: Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.

2. Contact a seller: You may chat on Tujara or call the seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.

3. Take your item or order a delivery: We check our sellers carefully, but it's always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

4. Leave your feedback about the seller: Feel free to tell us about your experience: write your feedback on the seller's page. Other buyers will thank you one day ;)

What are premium services?

Premium services are specifically designed tools for the sellers that help to promote the items more.

As a result, you will sell all the goods much faster and get up to 500x more clients for all your ads 

How do i report an illegal activity on the platform?

If you see something suspicious on Jiji, please let us know about it by following the steps below:

1. Click on "Report abuse"
2. Select the reason for your suspicion:
3. Type in your comment with all the details that can help us understand the case better and click on the "Send" button.

Our Support Managers will consider your request shortly. If your report proves that we've faced a scam case, we will block such a seller immediately.

Thanks to your caution, the Jiji platform will be more secure for millions of users. Safety first!

How can I sell better and faster?

We've prepared a few pieces of advice to help you sell like a pro:

1.Pay attention to details
Take relevant pictures of your goods, write a clear, detailed description and fill out all the fields in your profile. These will help your customers learn more about you and your product.

2.Make your advert as risk-free as possible
Remember that people are afraid of sending prepayments so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

3.Stay in touch
Don't make potential buyers wait for your replies too long. Instead, be online or use Boost Packages to always get SMS notifications on new messages.

4.Pay attention to your rating
Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

5.Use Premium Services to get up to 500x more customers!
If you really need to sell something fast, Premium Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it!

How do I protect myself from Scammers?

Knowledge and caution — that's what helps to protect yourself from being deceived. We listed a few general tips that can help you protect yourself from unscrupulous sellers:

1. Check Feedback

It helps to ensure the person is reliable. People who had experiences with particular sellers leave reviews to keep others informed of how deals went. Take a minute to check reviews before making a deal. Whatever experience you have had, other buyers will appreciate you sharing it with them. Remember to view the Feedback section whenever you have or plan to deal with a seller or service provider.

2. Avoid sending prepayments

Meet with sellers face to face in a public place or request payment on delivery. Check out the item's quality and make sure that it lives up your expectations before you make payment.

3. Make sure that the packed item is the one you’ve inspected

Inspect the item and pay only when you have it in your possession. Don’t give a scammer the opportunity to swap it.

4. Never give out your financial information that can be misused

Be attentive and avoid scams and frauds such as fake payment services, fee requests, or requests to use money transfer services.

5. Use common sense

Please, avoid anything that appears too good to be true, such as unrealistically low prices or promises of quick money.

How can I be sure I will get what i requested or ordered?

We try to check our sellers carefully, but it's almost impossible to vouch for all of them.

Expectations matter. That's why we strongly recommend you meet with sellers face to face in public places or request payment on delivery to avoid disappointment.

Review the product to ensure it's what you ordered, and pay for it only if you are satisfied.

What does it cost to advertise?

The publication is 100% free throughout the website.

If I post an listing, will I also get more spam e-mails?

Absolutely not because your email address is not visible on the website.

How long will my listing remain on the website?

In general, an listing is automatically deactivated from the website after 3 months. You will receive an email a week before D-Day and another on the day of deactivation. You have the ability to put them online in the following month by logging into your account on the site. After this delay, your listing will be automatically removed permanently from the website.

I sold my item. How do I delete my ad?

Once your product is sold or leased, log in to your account to remove your listing.

What is Feedback and why is it important?

Feedback is a sort of review that every customer can leave after interacting with the seller. They exist to provide prospective buyers with additional information about the reliability of every particular vendor. Since Tujara UG is a marketplace where many sellers offer similar products, buyers can choose who to deal with based on product specs and the seller's trust level.

You can find feedback about sellers when you open any ad from them. It’s located right under their names: 

It may also happen that the seller doesn’t have any feedback yet. Be the first to leave one if you decide to give it a try and communicate with the seller. 

No matter what your experience was – we’ll appreciate both positive and negative feedback from you. It always helps to make our platform a better place for all